The PBX call recording, e-discovery, compliance and forensics platform that helps retain, organize and mine call data
Record and transcribe PBX calls
Search transcriptions & playback
Satisfy records requests
CallArchiva is the ideal solution for companies needing to monitor and review historical PBX call recordings
Analyze call interactions to ensure every customer receives a consistent, positive experience
Examine call transcripts to identify opportunities for improvement and further refinement
Leverage call data to glean valuable insights into customer concerns and aspirations
Review call history to recall important details discussed in conversations.
Leverage accurate call records to resolve potential disputes with customers that may arise.
An inability to produce call data is not an acceptable legal defense
Ensure compliance with archiving legislation (e.g. Sarbanes Oxley Act)
Transcribe PBX calls to text using speech-to-text (STT) technology
Accurately search across call transcripts and meta-data
Play back and listen to historical call recordings
Mail module - at any stage, add email, calendar, contact archiving and e-discovery to the CallArchiva platform (licensed separately).
All CallArchiva features
For Managed hosting providers
Native multitenancy
Centralized management & deployment
Recurring billing model
All CallArchiva features
For companies (10 to 100,000+ mailbox)
Free for small business (<=9 mailbox)
Linux / Windows OS
Once-off perpetual lic with 20% support
All CallArchiva features
For companies (10 to 100,000+ mailbox)
Full managed & 99,95% SLA uptime
Redundant data storage
Per year / month billing