Features
Discover
| Feature | |
|---|---|
| Query builder | Search query builder or powerful query language |
| Flexible queries | Execute flexible and accurate search queries |
| Search reports | Generate report on search results |
| Search inside | Search inside transcribed call recording text |
| Unattended search | Bookmark frequently used search queries and run unattended |
Playback
| Feature | |
|---|---|
| Transcribe | Transcribe auto recordings to text |
| Playback | Playback calls from recording timeline |
| Play from transcription | Playback calls from transcription text |
| Speaker identification | Separate and indent transcribed text according to speaker |
| Playback controls | Fast forward/backward, stop, play |
Export
| Feature | |
|---|---|
| Bulk export | Export data to most popular formats |
| Restore data | Restore data to mailboxes |
| Include attachments | Render attachment content inside exported PDF's |
| Search results | Export search results to CSV format |
Monitor & Analyze
| Feature | |
|---|---|
| Authenticity report | Establish authenticity of call data |
| Traffic analysis | Analyse traffic breakdown over time |
| Charts & alerts | View real-time charts and status alerts |
| Server monitoring | Monitor server performance via JMX |
Comply with legislation
| Feature | |
|---|---|
| Audit trail | Maintain a detailed audit trail of all system activity |
| Retention policy | Define retention policies and place hold on items |
| Tamper-proof | Protect against tampering of archive data |
Archive
| Feature | |
|---|---|
| Document types | Archive PBX call recordings |
| Object storage | Archive to object storage or compound archive files |
| Auto rollover | Rollover data into separate volumes per size or date |
| Auto backup | Auto backup of incoming data |
| Data import | Import data from common formats |
Accessibility
| Feature | |
|---|---|
| Browser access | Search from anywhere using a web browser |
| PBX agnostic | Supports most PBX servers (e.g. Asterisks) |
| OS | Runs on Windows and Linux |
| Online help | Context sensitive help & online knowledge base |
Security
| Feature | |
|---|---|
| 2-factor | Login using TOTP based authentication |
| Confidential | Data encrypted using AES-256 |
| Certificates | Manage certificates and TLS used throughout |
| Anti-virus | Scan for viruses |
| Auth | Login to web console using AD, Azure, Google or LDAP credentials |
| REST API | Retrieve & search data using REST API |
Save on storage costs
| Feature | |
|---|---|
| Compression | Compress data by up to 60%. |
| De-duplication | De-duplicate call data |
MailArchiva (add-on module)
| Feature | |
|---|---|
| Email archiving | Synchronize emails, calendar & contacts with mail servers (e.g. O365) |
| e-Discovery | Search email data and respond to e-Discovery records requests |