Call Recording &
e-Discovery
The PBX call recording, e-discovery, compliance and forensics platform that helps retain, organize and mine call data
Call Recording
Record and transcribe PBX calls
Call Discovery
Search transcriptions & playback
Compliance
Satisfy records requests
Gain valuable insight into
customer interactions
CallArchiva is the ideal solution for companies needing to monitor and review historical PBX call recordings
Assure call quality
Analyze call interactions to ensure every customer receives a consistent, positive experience
Boost agent performance
Examine call transcripts to identify opportunities for improvement and further refinement
Reveal customer needs
Leverage call data to glean valuable insights into customer concerns and aspirations
Retain valuable knowledge
Review call history to recall important details discussed in conversations.
Resolve disputes
Leverage accurate call records to resolve potential disputes with customers that may arise.
Reduce legal exposure
An inability to produce call data is not an acceptable legal defense
Comply with legislation
Ensure compliance with archiving legislation (e.g. Sarbanes Oxley Act)
3000+ companies rely on the MailArchiva platform
e-Discovery power at your finger tips
Transcribe PBX calls to text using speech-to-text (STT) technology
Accurately search across call transcripts and meta-data
Play back and listen to historical call recordings
Mail module - at any stage, add email, calendar, contact archiving and e-discovery to the CallArchiva platform (licensed separately).
Choose your preferred solution
CallArchiva MSP
All CallArchiva features
For Managed hosting providers
Native multitenancy
Centralized management & deployment
Recurring billing model
CallArchiva On-Premise
All CallArchiva features
For companies (10 to 100,000+ mailbox)
Free for small business (<=9 mailbox)
Linux / Windows OS
Once-off perpetual lic with 20% support
CallArchiva Cloud
All CallArchiva features
For companies (10 to 100,000+ mailbox)
Full managed & 99,95% SLA uptime
Redundant data storage
Per year / month billing
CallArchiva integrates with many different PBX's
