Cloud pricing

How to obtain pricing or buy online

If you're working with a reseller, be sure to get prices and place orders through them. For direct quotes or to purchase MailArchiva online, please visit our online shop. Although we are committed to consistent and transparent pricing, we do require that customers create an account in our portal in order to receive a professional quote in PDF format. Creating an account and requesting quote is in our portal is easy, and should take no more than 2 minutes. In most cases, an instant PDF quote will be automatically generated with standardized pricing and immediately sent to you.

Pricing model

The MailArchiva Cloud service is charged per mailbox, on a recurring annual basis. The fee is inclusive of telephone & email technical support. It also includes unlimited data storage for ten years of archiving from the data of service commencement. Historical mail archived prior to the start of the service may also imported into the system. Storage of historical data is charged separately at a per GB per annum rate. 

Payment method & terms

Payment is accepted either via credit card online (using the Stripe processor) or by payment order (PO). In the latter case, PO's may be settled either via US check, local bank transfer or international wire. The issued invoice will include further payment instruction, along with our bank details. As soon as an order is initiated, a 30 day temporary license will generated and sent to the purchasor. On receipt of the funds, a permanent license will be issued. 

How to determine the number of mailboxes

The method of mailbox count varies according to the specific mail service / server in-use. As a general rule, the minimum mailbox count to order is equivalent to the number of licensed active mailboxes setup in the mail server.  For instance, when using Microsoft Office 365 (Microsoft 365), the minimum total mailbox count is equal to the total count reported in Microsoft Azure. When using Microsoft Exchange, the powershell command Get-Mailbox -Resultsize unlimited).count may be run to determine the total mailbox count. MailArchiva includes shared mailboxes in the count, but not rooms, nor inactive or unlicensed mailboxes. To minimize the inconvenience of having to purchase additional mailboxes later in the year, it is suggested to add additional padding of between 5% and 10% to cover potential new hires or departures throughout the upcoming year. 

30-day trial & refund policy

The MailArchiva Cloud service includes a free (no credit card required) 30 day trial period. After signing up to the MailArchiva Cloud, no charge is applied for 30 days while the service is still being evaluated.  Import of historical data is not permitted during the trial period.  Toward the end of the trial period, an order to purchase a subscription must be explicitly received, failing which all data archived during the trial period will be treated as test data and will be permanently erased. As the 30 day free trial period affords ample time to evaluate the performance of the product, refunds are deemed not permitted once a purchase is finalized.

Mailbox extensions

The MailArchiva Cloud service is considered licensed on condition the mailbox count reported by the mail server is less than or equal to the licensed mailbox count. Should at any stage, the mail server count exceed the licensed count, much of the server's functionality such as the ability to perform searches will be disabled until additional mailboxes to cover the shortfall are acquired. The per unit cost of extending the mailbox count, is equivalent to the price shown, plus an additional 10%. The extension fee is prorated to the anniversary of the renewal date.

What's included

MailArchiva Cloud service is an online email archiving and discovery service. Its annual service fee is inclusive of operational costs such as power, bandwidth, hosting, storage and system administration. The hosted service includes 3-way redundant storage of data. To ensure that their data resides in the appropriate jurisdiction, customers can choose between storing their data in either California or Amderstam data centre locations. Servers are hosted in a AICPA SOC 2 Type II and SOC 3 Type II certified data center. 

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